Patient Charter

At our practice, we are committed to providing safe, high-quality, and compassionate care for all our patients. This charter sets out what you can expect from us, and what we kindly ask from you in return. It is a two-way agreement, helping us work together to build the best possible NHS primary care service and make the most of our shared public resources.

What You Can Expect from Us

Safe, high-quality care delivered by trained healthcare professionals.

Respect and dignity in all interactions, regardless of your background, needs, or circumstances.

Confidentiality: your personal information is handled securely and only shared when necessary for your care.

Accessible services: we will do our best to provide appointments, advice, and information in ways that suit your needs.

Clear communication: we will explain your health, treatment options, and next steps in plain language, ensuring you have the opportunity to ask questions.

Involvement in decisions: you will be supported to make informed choices about your care.

Continuous improvement: we welcome your feedback and will act on it to improve our services.

For more information on NHS guidance, please visit NHS website: You and your general practice

What We Ask of You

To help us care for you and others, please:

Treat all staff and patients with courtesy and respect.

Use appointments responsibly – only request what you need, and let us know as soon as possible if you cannot attend.

Provide accurate and up-to-date information about your health, medicines, and personal details.

Follow medical advice and prescribed treatments, or discuss any concerns with us before making changes.

Use NHS resources wisely, so that care remains available for everyone who needs it.

Be patient and understanding – demand for NHS services is very high, but we will always do our best to help.

Give us feedback – both positive and constructive – so we can keep improving our care and services.

Two-Way Communication

We believe good healthcare relies on clear, honest, and respectful communication between patients and the practice team:

We will listen to you carefully, take your concerns seriously, and explain our advice and decisions openly.

We ask you to listen to us, consider our professional advice, and let us know if anything is unclear or if you have concerns.

We will keep you informed about changes to our services, waiting times, and how to access help.

We ask you to keep us informed of changes to your health, medicines, or contact details, so we can provide safe and effective care.

Working Together

This charter represents a shared commitment:

By working together in mutual trust and respect, we can maintain a caring, safe, and effective NHS service.

Together, we can make sure our limited NHS resources are used in the best way possible, so everyone receives the care they need.