Appointments
Who do I see?
Appointments
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- phone us on 0116 2543523, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- Use our appointment request form, available Monday to Friday from 8:00am to 6:30pm, except on Thursdays when it’s available from 8:00am to 1:00pm. We’ll respond during opening hours.
Consultations are available throughout the day
When you contact us, we will ask a few questions about what you need help with. This allows our team to direct you to the most appropriate clinician.
You may be offered an appointment with a GP, nurse, pharmacist, or another qualified healthcare professional, depending on your needs.
General appointments
To request a general appointment in the next 7 days:
- use our appointment request form, Monday to Friday from 8:00am to 6:30pm, except on Thursdays when it’s available from 8:00am to 1:00pm. We will respond within 48 hours during opening times
- phone us on 01162543253, Monday to Friday from 8:00am to 6:30pm, except on Thursdays when it’s available from 8:00am to 1:00pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us and you may be offered an appointment with a GP, nurse, pharmacist, or another qualified healthcare professional, depending on your needs..
Please Note
At Highfield Surgery, routine consultations are by appointment, usually between
8:00am and 6:30pm Monday to Friday, with the exception of Thursdays when they are
usually between 8:00am and 1:00pm.
Your appointment
However you choose to contact us, we may offer you a consultation:
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- by phone
- face to face at the surgery
Cancelling or changing an appointment
To cancel your appointment:
- phone us on 01162543253, Monday to Friday from 8:00am to 6:30pm, except on Thursdays when it’s available from 8:00am to 1:00pm.
- using the GP online system – Rapidhealth
If you need help when we are closed
If you need medical advice when the practice is closed, you can contact NHS 111.
Use NHS 111 online or call 111 to get help.
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NHS 111 online is available for people aged 5 and over.
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If you need help for a child under 5, please call 111.
Call 999 in a medical or mental health emergency.An emergency is when someone is seriously ill or injured and their life may be at risk.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs
