Suggestions and Complaints

Your comments and suggestions are welcome to improve the quality of our service.

Please download our patient complaint leaflet and patient complaint form if you would like to raise a complaint and hand the completed complaint form into our surgery.

Friends and Family Test

You can also leave feedback based on your visits and appointments to the medical centre.  Please access the Friends and Family Test page.

If you are unhappy with any service or with any member of the practice team and would like to complain:

• First talk the problem through with the Practice Manager or a Senior Receptionist.
• Put your concerns in writing to us so that we can investigate and write to you to resolve your concern.

If you are still unhappy and wish to take the matter further, contact

NHS England

Customer Services

PO Box 16738

B97 9PT

Tel: 0300 311 22 33